Shipping Policy

Orders placed Monday to Thursday will be shipped or available for pickup within 24–48 hours. Orders placed after 4PM, on weekends, or on public holidays will be processed within 2–4 business days.

Please note that delivery timelines may vary depending on your location, carrier schedules, and external factors such as weather or holiday delays.

We offer a flat rate of $12 CAD for shipping across Canada.

All orders include full tracking and up to $100 insurance coverage. Orders may be shipped via UPS, FedEx, Purolator, Canpar, Dicom, or Canada Post, depending on your location.

Free standard shipping is offered on all Canadian orders over $150 CAD (before taxes and after discounts).

Please note: Oversized items may incur additional shipping costs.

If you prefer to collect your order in person, simply select "PICK UP" at checkout. Once your order is ready, you will receive an email with a link to schedule a pickup time.

Pickup is available from our studio in Newmarket, Ontario.

We offer a flat rate of $22 CAD for shipping across the United States. For all other international locations, there is a $50 flat rate for shipping.

Orders are typically shipped via UPS, FedEx, or Purolator. Please allow 3–10 business days for delivery, though delays may occur depending on your location or local customs processes.

Free standard shipping is available on all international orders over $200 CAD (before taxes and after discounts).

We are required by law to declare the full value of your purchase on all customs forms.

All customs, duties, and import taxes are the responsibility of the customer. Please contact your local customs office for further information before placing your order.

Please ensure your shipping address is correct. Willow+Wicker is not responsible for return-to-sender costs or re-shipping charges due to incorrect addresses.

Willow+Wicker is not responsible for packages marked as "delivered" by the carrier or stolen from your home. If your package is lost or stolen after delivery confirmation, please contact the carrier directly to file a claim.