Orders are typically dispatched within 1–3 business days from the time your order is placed between Monday and Friday. If your order comes through after 4 PM Friday or during a public holiday, it may take 2–4 business days before it begins its journey. During event weeks, launches, or high-volume seasons, a little extra time may be needed to work our magic.

Shipping costs are calculated at checkout based on your location. All Canadian orders travel via trusted couriers such as UPS, FedEx, Purolator, Canpar, or Dicom, and include full tracking and $100 insurance coverage.

To skip shipping altogether, simply select “Pick Up” at checkout. Local pickup is offered from our studio in Newmarket, Ontario, Canada. Once your order is ready, you’ll receive a confirmation email with a link to schedule your preferred pickup time. If you haven’t received your pickup email in your inbox, please be sure to check your junk or spam folders—it may be hiding there.

Our more delicate or substantial pieces from the Home Décor collection may not be eligible for shipping and will be noted as “Pick Up Only.” These items are best collected in person to ensure their safe arrival into your space.

Yes—we send parcels of magic around the world! If your country is listed at checkout, we’ll happily ship to you. If you find that your only available checkout option is Pick Up, it means that one or more items in your cart are too delicate or oversized to be shipped and must be collected in person. These pieces will be clearly marked as “Pick Up Only.”

We’re legally required to declare the full purchase value on all international shipments. Duties, taxes, and customs fees vary by country, and we encourage you to check with your local customs office for details before placing your order. If a parcel is refused and returned to us, Willow+Wicker is not responsible for the return shipping cost, and these fees will be passed on to the customer.

We work with reputable shipping partners including UPS, DHL, FedEx, Canada Post, Purolator, Canpar, and Dicom. Your order will always include a tracking number so you can follow its journey from our studio to your sanctuary.

Once your package sets off, we’ll send you an email with your tracking number. That way, you can trace every step as it makes its way to you.

Once your parcel is with the courier, it’s officially on its journey—and occasionally that path includes pauses beyond our control. Delays may arise due to customs clearance, weather events, seasonal rushes, or disruptions such as courier strikes or port closures. If we learn of any unusual holdups, we’ll be sure to keep you in the loop. Your tracking number is the best compass, but we’re here if you need extra support.

First, check your tracking number to see if it’s still in motion. If it seems to have vanished or stalled, please contact the courier directly to initiate an investigation. We also recommend emailing us at hello@willowwicker.com—we’ll launch a claim from our side and do everything we can to assist.

In rare instances where a parcel is lost or stolen, please notify us right away. Both you and Willow+Wicker will need to open cases with the shipping provider. While we’ll do everything we can to resolve the issue, please note that some of our pieces—especially vintage or one-of-a-kind items—may not be replaceable. In such cases, we’ll gladly offer store credit, as we do not issue refunds for lost or stolen items.