FAQ

We accept all major credit cards, Shop Pay, Apple Pay, PayPal, AfterPay, and Willow+Wicker digital gift cards. Every transaction is securely encrypted and handled with care to keep your information safe.

We begin preparing your package as soon as your order arrives. While cancellations aren’t possible, we’ll do our best to accommodate changes if caught in time. Email us at hello@willowwicker.com right away and we’ll see what’s possible.

Orders placed Monday–Thursday ship or are ready for pickup within 24–48 hours. Orders placed after 4 PM, on weekends, or on public holidays process within 2–4 business days. Delivery times depend on your location, carrier schedules, and factors like weather or holidays.

Flat-rate shipping across Canada is $12 CAD, which includes tracking and up to $100 insurance coverage. Enjoy free standard shipping on Canadian orders over $150 CAD (before tax and after discounts). Oversized items may incur additional charges.

Absolutely! Select Pick Up at checkout to collect your order in Newmarket, ON. We’ll email you when it’s ready along with a booking link for your pickup slot.

Yes—flat rate $22 CAD to the United States and $50 CAD worldwide. Free shipping applies to orders over $200 CAD (before tax/discounts). Most parcels arrive within 3–10 business days, though customs can extend delivery times.

The recipient is responsible for any customs fees or duties. We must declare the full value of your package. If a parcel is refused and returned, the customer is liable for associated costs.

If tracking shows “delivered” but you haven’t received it, contact the carrier and us within 48 hours. We’ll open an investigation. Packages marked delivered are the customer’s responsibility unless the carrier rules otherwise. Irreplaceable vintage items will be issued as store credit.

Full-priced items are eligible when:

• You contact us within 5 business days of delivery.
• We receive the return within 15 business days of delivery.
• Items are unworn, unwashed, and in original condition with tags and packaging.

To view our full Refund + Returns Policy, click here.

Email hello@willowwicker.com with your order number to start a return.

We provide complimentary labels for Canadian orders, but a 20 % restocking fee is deducted from refunds. International customers cover return shipping with a trackable service.

Yes. All sale, sample, and “as-is” items are final sale and not eligible for return, exchange, or credit.

Email us within 5 business days of delivery with photos and your order number. Items must be returned within 15 business days. We’ll arrange a refund, store credit, or replacement at our discretion.

We favour reclaimed vintage textiles—such as one-of-a-kind silk saris—alongside eco-friendly fabrics like organic cotton, bamboo rayon, TENCEL™, and linen. Each piece is handcrafted in small batches.

Each handmade piece has its own subtle fit. Check the size chart on the listing or reach out to us for personalized sizing help.

Not at this time. Every piece is part of a limited run, designed to reflect the spirit of its maker and moment.

Yes—our digital gift cards never expire and can be redeemed online or in person.

We don’t have a formal gift-wrap service, but every order ships in thoughtfully chosen, eco-friendly packaging that’s ready to delight.

• Thoughtful materials — We reclaim vintage saris and other textiles, giving them new life in limited-run garments. New fabric choices are organic, low-impact, and built to last.
• Ethical craftsmanship — Small-batch artisans are paid fairly and work in safe conditions, keeping production slow, mindful, and waste-conscious.
• Circular décor — Vintage home treasures are lovingly restored and rescued from landfill.
• Planet-kind packaging — Orders ship in recyclable or biodegradable materials; unavoidable plastic is TerraCycled.

By combining upcycled materials, responsible sourcing, and closed-loop packaging, we keep our footprint light while delivering pieces you’ll cherish.

Each piece is truly one-of-a-kind. Variations in colour, print placement, and screen settings are normal and add to the charm of reclaimed fashion.

Yes! Choose Pick Up at checkout. You’ll receive an email with instructions when your order is ready.

Absolutely—we love meeting our community face-to-face! Check upcoming events on our Events Page or follow us on Instagram.

Yes—our private-label apparel, Penso+Sono gemstone bracelets, and dried florals are available to retailers. Shop directly via our Faire storefront.