We accept all major credit cards, Shop Pay, Apple Pay, PayPal, AfterPay, and Willow+Wicker digital gift cards. All transactions are secure, encrypted, and processed with intention—because magic and safety go hand-in-hand.

We begin preparing your parcel with love as soon as your order arrives. While cancellations are not possible, we’ll always do our best to accommodate changes if caught in time. Email us right away at hello@willowwicker.com and we’ll see what’s possible.

Yes! We ship globally to most destinations available at checkout. For any items marked as “Pick Up Only”, this will be clearly stated in the product description and during checkout due to their size or fragility.

We trust your treasures to carriers like UPS, DHL, FedEx, Canada Post, Purolator, Canpar, and Dicom. Every parcel is fully trackable and packed with extra care.

Orders typically ship within 1–3 business days. During event weeks, launches, or high-volume seasons, a little extra time may be needed to work our magic.

As soon as your order ships, you’ll receive an email with tracking information to follow its journey from our studio to your sanctuary.

Once your parcel has been handed off to the shipping carrier, it is officially on its journey—and out of our hands. While we always ship as promptly as possible, delays can occur due to customs processing, natural events, holiday rushes, or courier strikes. Your tracking number is your best compass—but we’re always here if you need extra support.

Because each item is thoughtfully handmade and often one-of-a-kind, we do not offer refunds unless your item arrives damaged or incorrect. For regular-priced items, we gladly offer store credit or an exchange within 14 business days if the item is returned in original condition with tags attached.

Please email hello@willowwicker.com with your order number and reason for return. If your request is approved, we’ll provide the return address and next steps. Return shipping is the responsibility of the customer.

Oh no! If something isn’t right with your order, email us right away. We'll do our best to resolve the issue with either a replacement, store credit, or refund (excluding original shipping fees).

All sale, discounted, and “as-is” pieces are considered final sale and are not eligible for return or exchange.

We take great care in packaging, especially fragile items. However, once in transit, responsibility lies with the shipping carrier. If something arrives broken, please contact the carrier directly to file a claim.

We work primarily with upcycled vintage fabrics—including reclaimed 100% silk saris—reimagined into wearable art. We also incorporate eco-conscious fabrics like bamboo rayon in our signature loungewear. Every piece is lovingly handcrafted in India, celebrating slow fashion and artisan tradition.

Our garments are made by hand and often from vintage textiles, meaning slight variations in size, shape, and length are part of the story. Each piece is beautifully unique. If you need help with sizing, don’t hesitate to reach out—we’re happy to guide you.

At this time, we do not offer alterations or custom designs. Each piece is part of a limited run and reflects the spirit of its materials, maker, and moment.

Yes! Our digital gift cards are the perfect way to share a little Willow+Wicker wonder. They never expire and can be used online or in-person at our studio.

While we don’t offer custom wrapping, every order is packed with love using eco-friendly, recyclable or biodegradable packaging—always beautiful and gift-worthy by nature.

Sustainability is the heart of everything we do. From reclaiming vintage and deadstock fabrics to using earth-conscious packaging and partnering with Terracycle to responsibly recycle, we’re deeply committed to minimizing waste and maximizing intention. We proudly work with ethical partners who ensure fair wages, safe working conditions, and dignified artisan employment.

Each Willow+Wicker piece is truly one-of-a-kind. Small differences in pattern placement, texture, or hue are natural due to the handmaking process and use of reclaimed materials. Lighting and screen displays may also vary.

Yes! If local pickup is available, you’ll see that option at checkout. We’ll send you an email with pickup details once your order is ready. Haven’t seen the email? Be sure to check your junk folder and mark hello@willowwicker.com as a safe sender.

Absolutely! We adore connecting with our community in real life. You can explore our Events Page or follow us on Instagram for upcoming gatherings and first access.

Yes! We wholesale a curated selection of our goods—including our private label clothing line, Penso+Sono manifestation bracelets, and dried florals. If you’re a retailer who shares our love for soulful design and sustainable beauty, we’d love to connect with you. 👉 Shop Willow+Wicker on Faire.