Orders placed Monday to Friday will be shipped within 24-48 hours. All orders placed after 4pm or on public holidays, will be shipped within 2-4 business days.  Please note that delivery times can vary depending on freight company's schedules, your location and public holidays. 


Shipping rates will be calculated at checkout. All orders will be shipped using either UPS, Fedex, Purolator, Canpar or Dicom. All shipments will have full tracking and $100 insurance coverage.
**Please note: Furniture (if possible to be shipped) and odd sized orders will have higher shipping costs.**
If you would like to save on shipping, please select "PICK UP" at checkout. Pick up will be in Newmarket, Ontario, Canada. 
Please note that you will receive an email confirming that your order is ready for pick up. This e-mail will include a link for you to book a date and time for pick up.
If you are purchasing large/heavy items from our Home Décor collection, those items cannot be shipped and will only be available through our pickup option. 
Shipping rates will be calculated at checkout. All orders will be shipped using either UPS, Fedex, Purolator or DHL.
Delivery times will vary according to your location and the delivery schedule of shipping companies. Please allow 3-10 business days under normal circumstances and longer for unforeseen events or public holidays.
Willow+Wicker is legally required to declare the full value paid on shipments and must declare the full amount paid.
We strongly recommend contacting your local custom office for further information and charges you may incur.
  Please ensure you enter the correct shipping address as Willow+Wicker is not responsible for return shipping to Canada. Should this happen, you will be subjected to pay the costs incurred to Willow+Wicker for the return of your package.  
In the rare event that your shipment is lost or stolen, we require the customer to inform us immediately via e-mail and also lodge an investigation directly with the carrier. Willow+Wicker will also do the same from our end.  
Given some of our products are vintage and one of a kind, we may not always be able to replace your item once the investigation is finished. If we cannot replace the item, we will offer you a store credit as we do not offer refunds on lost or stolen items. 
Contact us here for lost or stolen packages: