FAQ

Willow+Wicker accepts Credit Cards, PAYPAL and Gift Cards

Willow+Wicker would love to see their curated bohemian collection being shipped overseas, so, the answer is yes! That said, there are some countries we do not ship to simply due to customs. We only ship to the countries available upon checkout. Please note that some items are ineligible for shipping. The product's description will inform you if it is only available via Pick Up.

Willow+Wicker uses any of the following shipping carriers: UPS, DHL, Dicom, Canpar, Fedex, Canada Post, and Purolator, as they provide fully tracked and insured packages.

No Refunds. If you receive a product that was damaged in transit or not the product you ordered, we will replace the item or refund your purchase at our discretion minus the original shipping cost. Please inform us immediately by email at hello@willowwicker.com. The item must be returned to us within 14 business days of the date of purchase; address will be provided once email is received, reviewed and approved. Customers will be responsible for shipping and handling charges to return the item. 

14 Business Days Exchange Only on Regular Priced Items. All Sales & As-Is Items are Final Sale. Product(s) must be in original condition with all tags and packaging to be eligible for exchange. If the item is not in such condition, been used or altered, you will not be offered an exchange and the item will be returned to you. Shipping is not included in the exchange and customer will be responsible for shipping and handling charges to return the item. Please inform us immediately of your Exchange Request by emailing hello@willowwicker.com.

Willow+Wicker takes extra care when packaging your order, however, we are not responsible for any breakable items damaged during shipping. Please reach out to the shipping carrier to file a claim if your item arrived damaged during transit.

Please email us as soon as you receive your order, at hello@willowwicker.com to start the exchange/refund process.