FAQ

We accept all major credit cards, Shop Pay, Apple Pay, PayPal, AfterPay, and Willow+Wicker digital gift cards. Every transaction is securely encrypted and handled with care to keep your information safe.

We begin preparing your package as soon as your order arrives. While cancellations aren’t possible, we’ll do our best to accommodate changes if caught in time. Email us at hello@willowwicker.com right away and we’ll see what’s possible.

Orders placed Monday–Thursday ship or are ready for pickup within 24–48 hours. Orders placed after 4 PM, on weekends, or on public holidays process within 2–4 business days. Delivery times depend on your location, carrier schedules, and factors like weather or holidays.

Flat-rate shipping across Canada is $12 CAD, which includes tracking and up to $100 insurance coverage. Enjoy free standard shipping on Canadian orders over $150 CAD (before tax and after discounts). Oversized items may incur additional charges.

Absolutely! Select Pick Up at checkout to collect your order in Newmarket, ON. We’ll email you when it’s ready along with a booking link for your pickup slot.

Yes—flat rate $22 CAD to the United States and $50 CAD worldwide. Free shipping applies to orders over $200 CAD (before tax/discounts). Most parcels arrive within 3–10 business days, though customs can extend delivery times.

The recipient is responsible for any customs fees or duties. We must declare the full value of your package. If a parcel is refused and returned, the customer is liable for associated costs.

If tracking shows “delivered” but you haven’t received it, contact the carrier and us within 48 hours. We’ll open an investigation. Packages marked delivered are the customer’s responsibility unless the carrier rules otherwise. Irreplaceable vintage items will be issued as store credit.

Full-priced items are eligible when:

• You contact us within 5 business days of delivery.
• We receive the return within 15 business days of delivery.
• Items are unworn, unwashed, and in original condition with tags and packaging.

To view our full Refund + Returns Policy, click here.

Email hello@willowwicker.com with your order number to start a return.

We provide complimentary labels for Canadian orders, but a 20 % restocking fee is deducted from refunds. International customers cover return shipping with a trackable service.

Yes. All sale, sample, and “as-is” items are final sale and not eligible for return, exchange, or credit.

Email us within 5 business days of delivery with photos and your order number. Items must be returned within 15 business days. We’ll arrange a refund, store credit, or replacement at our discretion.

Every thread begins with intention. We work hand-in-hand with our trusted makers to carefully vet each fabric, ensuring it meets our highest standards for quality, ethics, and kindness to the Earth. Our core collections are crafted from eco-friendly textiles like organic cotton, bamboo rayon, TENCEL™, and gauze - chosen for their natural softness, breathability, and flow.

Alongside these, we occasionally offer curated vintage capsule collections. Each piece is hand-picked for its unique charm and timeless spirit, celebrating the beauty of garments already in existence. By bringing these treasures back into the light, we honor their story and invite them into a second chapter, giving you something truly one-of-a-kind to wander in.

Every offering, whether newly made or vintage-found, is chosen with care and crafted in alignment with the slow, soulful rhythm of Willow+Wicker.

Each piece has its own subtle fit. Check the size chart on the listing or reach out to us for personalized sizing help.

Not at this time. Every piece is part of a limited run, designed to reflect the spirit of its maker and moment.

Yes—our digital gift cards never expire and can be redeemed online or in person.

We don’t have a formal gift-wrap service, but every order ships in thoughtfully chosen, eco-friendly packaging that’s ready to delight.

• Conscious materials — Our core collections are created with eco-friendly fabrics such as organic cotton, bamboo rayon, TENCEL™, and gauze. Each textile is carefully vetted with our makers to ensure it is gentle on the Earth, high in quality, and ethically sourced.

• Ethical craftsmanship — Every piece is handcrafted in small batches by skilled artisans who are paid fairly and work in safe, supportive conditions. We choose slow fashion over fast, honoring both people and planet.

• Vintage treasures — From time to time, we curate capsule collections of hand-picked vintage garments. These ready-to-wear finds celebrate timeless style while keeping beautiful pieces in circulation and out of landfills.

• Planet-kind packaging — Your order arrives in recyclable or biodegradable materials, with any unavoidable plastics responsibly recycled through the TerraCycle program.

  
  By blending sustainable fabrics, mindful production, and circular fashion practices, we keep our footprint light while offering pieces you’ll cherish for years to come.

Every Willow+Wicker piece carries its own unique spirit. Because our collections are made in small batches with natural, flowing fabrics, there may be subtle variations in color, texture, or print placement. These differences aren’t flaws, they’re part of the magic that makes each garment one-of-a-kind.

And when it comes to our vintage capsule collections, every treasure is truly singular. What you see is what you get: a piece with its own story, ready to begin its next chapter with you.

Yes! Choose Pick Up at checkout. You’ll receive an email with instructions when your order is ready.

Absolutely—we love meeting our community face-to-face! Check upcoming events on our Events Page or follow us on Instagram.

Yes—our private-label apparel, Penso+Sono gemstone bracelets, and dried florals are available to retailers. Shop directly via our Faire storefront.